From the Lecture
ONE: THURSDAY. 11 SEPTEMBER 2003
Perception and Communication-The Psychological ViewPoint
Dr. Khaleel Isa
I): Getting in Touch with your Communication and Perception
Observe the person on your right and left for one minute.
Directly afterwards, on a piece of paper, describe both
of them separately, using adjectives to describe their
characteristics you observed.
both individuals your perception of them
in with the accuracy of your assumptions
the importance of the activity with the class
take data we pick up from others, and after a process
of filtering , sifting and refining, we respond to
the particular personal understanding of the situation.
often =a distortion of our own creation.
observe dress, tone, eye movement, our voice, age, sex,
attire, attractiveness, gestures, posture , focus
of power, & flow of language .
we observe = SELECTIVE PERCEPTION
about how all these Characteristics can affect your opinion
and thus influence your Thoughts of that particular
Trainer draws a Triangle, with many different angles.
He/She asks the participants how many Triangles do
of Exercise: To prove that we all have our own perception
of the exact same thing.
II) Where does Perception come from?
can come from how we grew up, and the likes and dislikes
that we experience within our lives.
we decide upon our views of life, people are influenced
by their life positions, in how they think, feel, act,
perceive, communicate and relate to others.
and Cognitions develop in sequential stages throughout
Childhood and Adolescence to Adulthood
Remember and Write down times when you were sad, angry,
happy, lonely, and stressed and going to work. Think of when
you met some person at work for the first time who you will
be working closely with. What was your impression/ Perception
your Mood influence the type of Invisible Lenses you
have when making Judgements?
your stereotypes affect the communication between you
and your collegue?
some of the first impression characteristics that describe
that person. Does that Impression still affect your
perception and opinion of them? Has it Changed since knowing
time you notice your moods, Write down your Perceptions,
Reactions & Thoughts of that
person you are working with, and see whether it is Distorted
because of your current mood
III) Reflection of first impression:
was their perception of you?
accurate was their first impression?
it affect our attitude and communication with that person?
inflexible did become as a result of this first rigid
impression of you?
is important to look at our initial perception which
thus affects our behavior, thoughts, and style
IV) How False Assumptions and Perceptions through Feelings
can be Changed with a Third Eye:
Exercise: Write down four feelings you know you experience
more frequently than other feelings when at work.
do you express these feeling?
is your body language communicating?
is your facial expressions communicating?
is your non verbal communication being perceived?
do others respond to your body language?
understanding what and how your body language and
facial expressions communicate, you are more
able to understand & empathize
with your colleagues non verbal language skills
creates can a non-defensive environment and more
productive working relationship.
Johari Window Exercise:
This is an insightful psychological exercise which opens
up the Third Eye and makes people more aware of their invisible
1: Known to Self & Others
3: The Blind Self
2: Hidden Self
4: The Emotional Self
Box 1: The Known Self: It is the part of you which you purposely show everyone
and they see you how you want to be seen
Box 2: The Blind Self: It is the part of you, that only
others see but and you have no idea about it when people
Box 3: The Hidden Self: It is the part of you that only
you know and do not show others.
Box 4: The emotional Self: It is the part of you that motivates
you to be you. It is your pathogenic belief system. It is
your past emotional experiences from your life.
down this box and see if this is gives you insight into
your self and influences your style of communication
and perception of self and others.
V) Understanding How to be a better Listener & Communications:
many times has tension and Defensiveness arose in your
communication with colleagues?
Why? & What Happened?
do you remember your behavior when upset and tense?
does status of power play into communicating your thoughts?
successes of Communication: Talker & Listener
attentively-When listening to someone, put away your
exactly what the other person is saying- Do not put your
own interpretation into what they are saying.
only creates more problems
in with the person about if they felt heard, understood
or if you should listen better.
aware of your non verbal body language
patient with the person talking, you will get your chance
without empathy you will never see how they are feeling
and it will be one-sided always.
to all stories and opinions
what makes you Defensive- use the Johari Window exercise
to look deep inside self
Talker finishes and feels the other person heard them
correctly, switch positions, from
the talker and talker becoming the listener.
into three groups, and have one facilitator, one talker, & one
the Talker have something that is currently bothering
he/she and discuss it to the listener.
listener's job is to repeat back what is said
facilitator's job is to be the mediator
roles with each other
aware of how each role was similar, different and
how it felt to be the facilitator, listener & talker
about it amongst the trainer for improvement, ideas,
Goals: Develop exercises in your Work that-
participants to listen more carefully
develop skills in the feedback of verbal content
help people have clear and succinct expression of ideas
increase one's awareness of non-verbal cues in the communication
observe how different people give exact defections in
observe different individuals ways to receive directions
gain a better understanding of what happens when Stress
+ Communication occurs
establishing these goals: This will improve-
development of interpersonal communication within the
establish an openness within the working environment
in which content and feelings help increase the production
of the work
help explore perceptions of one another as a way to have
more succinct goals and objectives for an appropriate